Privacy Policy

Gharenu Introduction

This website is owned and operated by Gharenu having an address at 31, Mithila Society, Nr Shreyas Foundation, Ahmedabad, Gujarat, India. In using the website’s services, you are deemed to have accepted the Terms and Conditions listed below. They can further be revised from time to time. There are certain Terms and Conditions mentioned below for you to understand and follow till the time you are accessing the website. The brand acquires the right to change these terms & conditions from time to time without any prior notice to intimation and the customers and is further requested to have a check within regular intervals. All rights, including copyright, related to the website and brand are owned by Gharenu itself. Without permission, no one is entitled to copy the matter of the website or use it for personal reasons. In case of any doubts and queries regarding the terms & conditions, comments or complaints about our website, please email us at marketing@gharenu.in or call us on 8238007003.

Eligibility Criteria


Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 are not eligible to use the Website. People below 18 years are prohibited to make any use/purchase/contract from/with this website.

Those who choose to access this website across India are responsible for compliance with local laws. We will deliver the products only within India and in case of overseas shipping; we will not be liable for any claims.

There might be a scenario where the state might require special documentation to carry sales without dual taxation as the product is being sold from one state to another. In such a case, we might receive an order from the concerned state or let’s say from the state where the product is to be delivered. Under such circumstances, we retain the right to accept or reject the order.

Pricing and Payment Terms

Prices throughout the website are quoted in Indian Rupees (INR), and payment can only be accepted in mentioned currency. The Prices mentioned comprise GST. The packing costs will be incurred in the total price of the products purchased.

The content and prices displayed on the website have been completely looked after by the concerned team Gharenu. Regarding the payment of the product, following the confirmation of the order your mentioned account will be debited on the same day.

All the information about the products and the brand displayed on www.gharenu.com constitute an invitation to offer. Your order of purchase will constitute your offer that is subjected to the terms and conditions as mentioned. We can undertake the decision to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be on offer to us and we reserve the right to accept or reject such balance order.

Shipping Policy

The orders placed to be delivered within India will be processed in approximately 15 (buy now- 1 week & made to order- 15 days) days and shipped through a domestic logistic company.

      Please place different orders if you wish to ship them to two or more different addresses.

      Once the products are shipped from our location, the shipper’s reference number (airway bill number/docket number) will be sent to you.

      By order of a Court or authorized administrative agency, we reserve the right to release information to local, state, central or international law enforcement officials.

  While purchasing the product through a payment gateway the safety of all your transactions will be ensured by the Company, in accordance with the payment gateway service provider.

Return & Refund

You will be eligible for returns and a 100% refund if the product delivered is damaged or the seal is open. With respect to the above-mentioned point, the product should be returned within 3 days of delivery.

Any defective product on delivery will need image verification. In case of a defect or any damage, contact our customer care with pictures of the same. Our executive will help and guide you.

It is mandatory for every customer to record the delivery of the product in the video in order to avoid any dispute while returning the product.

In case of an incorrect or changed product, the customer will have to produce the video recorded within a quick span of time.

Refund will be done in the form of money back to the payment mode/account that was used at the time of the transaction.

The following products shall not be eligible for return or replacement under this 3 Day Replacement Guarantee:

A) Any product that shows physical damage to the box or to the product  

B) Any product that is used

C) Any product that is not in its original condition

D) Any product that is returned without the certificate, invoice, original retail box and all other items included with the packaging and accessories of the product at the time of delivery.

E) Return shipping cost to be borne by the consumer. In case of any query, please write to our customer care service at marketing@gharenu.in

F) Any product that is specific Engraved.

G) Any product that is made under personalized orders

H) Solitaire items cannot be returned and replaced

I) Gold and silver items are only eligible for buy back at the Current price of the market.


How return can be processed?

1. Select the item in your order that you want to return from (Url)

2. Ready your jewellery in the original packing material along with the certificate.

  1. If the product value is less than (value of the product will be mentioned )  then please hand over the product to the person coming for pickup

  2. If the product value is (value of the product will be mentioned ) or above and a GHARENU employee is picking the product, then please hand over the product to the person coming for pickup

3. Please collect an acknowledgement (pickup receipt on paper/ photo of tracking number/ SMS confirmation of pickup)

4. Once we receive the product at our warehouse, your refund will be processed to your Gharenu account in 2-3 working days after a quality check.

Exchange policy


We offer an exchange policy on all purchases* made from Gharenu, within India. The product along with the original product certificate can be returned for buy-back or exchanged basis of its current market value, with deductions towards making charges and Rs.500 towards processing charges. If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.

The value of the exchanged product after deductions towards making charges and discounts will be credited to your Gharenu account. This remains valid for 365 days and can be used to purchase anything (except Coins and Solitaires) on our website. The value cannot be encashed.


Buyback policy

If you choose to return the product for buyback, the buy-back value will be paid to you via online bank transfer within 10 days of receipt of the product.

Jewellery returned showing signs of alteration by anyone other than Gharenu, shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Exchange and Buy-Back amount of the product.

In case, the product received is the incorrect product


In this case, if the issue is initiated immediately within 3 days of receipt of the product, we would refund 100% of the product cost. We urge you to not accept the product in this case. We will also bear the return shipping cost for any incorrect product delivered, along with the complete refund.

Return method & payment

      We request our customers not to accept and if seal is broken.

      For all other products, we will refund 100% of the product cost in case the customer has availed of our free shipping facility. If the customer has not availed of the free shipping facility, the actual shipping charge will be deducted and the rest of the product cost will be refunded to the customer.

      For refund, the procedure will be done as the same mode of payment used during checkout. In the case of cash on delivery mode, the refund will be done by online transfer of funds to the customer’s bank account.

  The refund will happen within 14 days of the receipt and inspection of the goods.


You can cancel the order within 48hours. The customer will be entitled to a 100% refund if the customer chooses to cancel the order before the product is shipped but a cancellation fee may apply afterwards. The policy as mentioned above will be applicable in case the product is shipped. Please contact us at marketing@gharenu.in or speak with our customer care on 8238007003 (10 am to 6 pm) for any doubts and concerns.

Gharenu beholds the right to cancel certain orders due to some unavoidable circumstances. Limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department are certain issues that withdraw us from processing your order further. Before accepting any order we may also require some additional information for verification/s. You will be kept in the loop with Gharenu and the action taken in relation to the mentioned situations.

Privacy Policy

All the information provided by you, is voluntary, including sensitive personal information. In accordance with the terms of this User Agreement, you are entitled to withdraw your consent at any moment, but please note that withdrawal of consent will not be retroactive. Considering your decision to become a user of the Website, you can change or modify your collected data.

We also keep a copy of the information which you originally provided to us in its archives even after you have updated your details.

When you visit the Website, due to the communication standards on the Internet, we will always automatically receive the URL of the site, of both, the site from where you came and to where you will be browsing.

Apart from this we also maintain a record of your Internet Protocol (IP) address, the proxy server, operating system, email patterns, and name of your internet service provider (ISP).

This information helps us improve our service by analyzing overall trends. The Website uses certain data that is stored in temporary cookies (that is not sensitive personal data or information). This information is further used by us and our service providers for the technical administration, research and development of the Website.

We may allow authorized third parties to place a unique cookie on your browser in the course of optimizing services to you and serve advertisements as well.

We do not store personal or sensitive information in the cookies. In order to fulfil our purpose of administration of services, research and development, quality management services. We may keep records of telephone calls received for inquiries, orders or other purposes.

The companies we allow to serve you advertisements include third-party ad servers, ad agencies, ad technology vendors and research firms. We might also “target” some specific ads to you.

We do NOT use any of your personal information to target ads. Hence we won’t be liable or responsible for any kind of damage or viruses that may infect your equipment. This situation might occur when you access, use, or browse the Website for downloading any material or content from the Website.

Your sole remedy is to discontinue using the Website in case you are dissatisfied with the service. This privacy policy is applicable to the websites and services that are operated and managed by Gharenu.

We play no role in controlling any site that is displayed as a search result or as a link from its services. We won’t be responsible or liable where your personal details are solicited due to other site cookies.

Accordingly, we do not make any representations concerning the privacy practices or policies of third parties. We cannot assure you of their details to be trustworthy. Any false act due to the unauthorized content on their website won’t be our responsibility.

We encourage you to read the privacy policies of such websites. The inclusion or exclusion of the website, the website’s provider, or the information on the website does not imply any endorsement by us.

The Website may enable you to communicate with other users or ask you to share your personal details. For any misuse of such information that is made available by visitors, we hereby expressly disclaim any liability.

We value the privacy of our associates and the information provided to us. Your IP address and other details are not shared with any third parties without your permission or except when required by law. Notwithstanding the above, in order to help grow our business, we may share some of the findings and details with advertisers, sponsors, investors, strategic partners, and other trustworthy parties, without obtaining any approval from you. We will further respond appropriately to all your privacy concerns. We do not disclose any information, such as your password, credit card number and bank account number to anyone in our loop (such as advertisers, sponsors, etc.)

Your Obligations

To avail of the benefits and services at Gharenu, you will have to provide true, current, and complete information about yourself as prompted by the form.

It is a mandatory effort of the customers to provide the brand with their complete and true information in order to maintain and promptly update the Registration Data. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Gharenu has reasonable

grounds to suspect such information for not being in accordance with this UserAgreement. In such cases, we have the right to suspend or terminate yourmembership with us and refuse to provide you with any access to the Website. In case of any event that leads to non-delivery due to your negligence (i.e. wrong name or address or any other wrong information), the extra cost incurred by Gharenu for redelivery shall be claimed from you and you shall further pay such

cost. The address mentioned for the product delivery should be correct and current in all respects. Before placing an order you shall check the product description carefully. By placing an order for a product, you agree to follow the terms and conditions included in the item’s description.



Gharenu reserves the right, at our sole discretion, to limit the quantity/value of the items purchased by you and such restrictions may be applicable to orders placed by the same account. The same credit/debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Gharenu reserves the right, at their sole discretion, to prohibit sales to anyone as it may deem fit.


Accessing the website for a long time or from an unauthorized account can question the site’s security. No one is further permitted to alter or misuse the content of the website. Anyone who attempts to hinder the site’s service and security through the means of a virus won’t be

allowed to avail of any of the benefits. Sending unsolicited email or “overloading”, “flooding,” “spamming,” “crashing,” such activities are external viruses that will disrupt the security of the site. Forging any TCP/IP header or any personal information of the site into any network or newsgroup will be a question under civil or criminal liability. Gharenu will further investigate

such violations and stay in a continuous loop with the concerned authorities to identify the guilty. You cannot use any kind of device to disturb the ongoing activities of the site. You can further not attempt to use any kind of device, mechanism, software or web browser that will question the website’s security. If any such activity will be tracked, the concerned person will be questioned about it.

Fraudulent Transactions

Any fraudulent use of the Site and other unlawful acts that breach these Terms & Conditions will not be accepted. And This entitles us to take legal action against that person. Under such circumstances, gharenu is also entitled to avail the product cost, collection charge, and lawyer’s fee from the concerned person.

External Material

Any activity by you that damages or interrupts the website’s provision will not be appreciated. You are not authorized to alter the website’s authenticity with unwanted viruses. We cannot assure you whether the website is free from computer viruses or not, hence we request you to ensure your own precautions in this matter. We will always ensure your connectivity with us through the website. However, this at times will not be possible because of various unavoidable reasons, and we are not liable if the website is unavailable.


With the concept of “online shopping/order,” we are not entitled to any damage or loss incurred by someone else or for some other reasons. As required by law, the matter comes to our concern even if we could have foreseen the loss or the possibility of it was brought to our attention.


We acquire the authority to change the Site Disclaimer at regular intervals or as required. You will be further notified of the change by observing the new site disclaimer on the website. In case you aren’t governed by the changes, you can willingly switch to the option of not using the website and its services.

Copyright & Trademark

All the intellectual property rights in relation to the entire matter of the website have been reserved by (our website) No one is authorized to use the brand identity of Gharenu even if they can access the Website. The Contents on the website are intended solely for personal, non-commercial use. The content comprises all the materials such as images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and other written material. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents of the Website or any related software. All software used on this Website is the property of (gharenu website) or its suppliers and they are protected by Indian and international copyright laws.

Termination & Cancellation

This User Agreement will be in effect until terminated either by you or (Gharenu website) In case you are willing to terminate the Agreement, you will have to send us in writing through the Indian Postal System. The writing should mention your consent to discontinue any further use

of the website and other concerned services. In case of any emergency or unfavourable

situation, the website may terminate this User Agreement and may do so immediately without notice, prohibiting access to the Website as well. Without any liability to (Gharenu website), the termination can be acted upon. All the content copied or downloaded shouldn’t be in your records upon any termination of the User Agreement by either you or (Gharenu website) . Any

such termination of this User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability against you that may have arisen under the User Agreement.


Without any prior notification to you (Gharenu website) reserves the right to modify the terms and conditions of this User Agreement at any time. In case you want to address anything regarding the same, it is advisable for you to review it on (Gharenu website) you can also discontinue our services if you do not find the agreement feasible. However, if you continue to use the service, you shall be deemed to have agreed and accepted the modified terms and conditions and abide by the User Agreement.

Resizing and Repairing Policy

 1   If additional material is added at the time of resizing or repairing the product then it will be chargeable.

2·  If an existing piece of jewellery will get damaged while repairing or resizing then we will not be responsible for the damage.

3·  Once your product gets resized or repaired then it will not be refundable.

4·  Resizing and repairing policy does not signify the remaking the jewellery (Please tell you additional policies which has been followed by gharenu)



1- Can I return jewellery from the physical store of Gharenu?

Yes, definitely you can return the jewellery in our store. We will be happy to welcome you to our Store.

2- What if I received the wrong product?

There is no need to worry if you get the wrong product, you can easily return it by referring to our Return Policy.

3- Can I change my delivery address after placing the order?

Yes, you can change the address before your order gets dispatched. New shipping charges will be applicable according to the new address.

4- Is it safe to buy online jewellery from Gharenu?

Yes, it is absolutely safe. Gharenu provides you with a hallmark and certified product, Product packaging is tamper-proof, and we will also provide you with the Tracking id.

You can also refer to our Privacy policy, Refund and return policy and cancellation policy.

5- What is the estimated delivery time?

For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. We have several products under the Same Day Shipping section (if we have one). These are ready to ship products and will be delivered to your address within 2 to 10 business days

The rest of our products are 'Made to Order and it takes us 2 to 19 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address. Please note that the business days mentioned do not include Sundays and festive holidays.

6- How do I make a payment for a gharenu purchase?

Gharenu offers multiple methods to make payment like bank transfer, payment through cheque and Razorpay.

7- How long will it take to get a refund?

The refunded amount will be directly credited to your account after we receive the jewellery.

8-Do you match prices if an item I purchased goes down in price later?

All sales prices are final and Gharenue does not match. All our pricing is calculated using current precious metal and gem prices to give you the best possible value.